If you have a RadioShack account online, you can check the status of your order and track the shipment through your SMS or email. You will also receive an email or SMS with the tracking number once your order has shipped so that you can track it online.
WHY DOESN'T THE SHIPPING COMPANY WEBSITE RECOGNIZE THE TRACKING NUMBER FOR AN ORDER I PLACED?
Once you receive a shipping confirmation email or SMS, tracking information may take 1-2 days to update from the time the shipment was initiated.
HOW LONG DOES IT TAKE FOR A REFUND TO SHOW IN MY ACCOUNT?
Refunds take 1-3 business days to be processed. Depending on the bank, some refunds may require an additional 5-7 business days to be reflected.
DO I HAVE TO PAY TAX ON MY PURCHASE?
Yes. Sales tax is calculated according to the state and county tax laws where the order is being shipped. The tax shown online is only a quote and may slightly differ from the total charged.
Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:
If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
For returns, please email support@demostore.com with the subject 'Returns' and include your order number, name and the reason for the return.
Seller will provide the customer with instructions where to send returned goods.
Please note that customers are responsible for shipping costs of returned items.
When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.
WHY DO I NEED TO CREATE AN ACCOUNT TO PLACE AN ORDER?
Creating an account allows you to have a more seamless experience. When you have an account, you can: store your billing address, add shipping addresses, join our mailing list. Also, we can contact you if there's a problem with your order. It's quick and easy. Just click here to create your account.
WHAT IF I NEED TO CHANGE MY ORDER AFTER I HIT “SUBMIT”?
Since we will process your order as soon as possible, if you need to change your order information, please send the information to our customer service mailbox support@comiso.com.cn as soon as possible, and we will promptly change it for you.
HOW DO I KNOW IF MY ORDER WENT THROUGH?
You will receive an order confirmation via email or SMS with all the details of your order.
WHY HAVEN'T I RECEIVED A MESSAGE MY ORDER?
There are usually two reasons for not receiving a message:
You may have an outdated email address or phone number on file.
You may have a spam blocker filtering emails from us. Make sure to keep your user information current and try turning off any spam blockers that may be preventing our messages from reaching you.
IF I RETURN MERCHANDISE, HOW LONG WILL IT TAKE TO RECEIVE MY REFUND?
We will process a return 3-7 days after we receive your returned merchandise in our warehouse. Once approved for a refund, our customer service staff will refund you within 1-3 days.
WHAT DO I DO IF SOMETHING IN MY ORDER IS DAMAGED OR MISSING?
