If you have a RadioShack account online, you can check the status of your order and track the shipment through your SMS or email. You will also receive an email or SMS with the tracking number once your order has shipped so that you can track it online.
WHY DOESN'T THE SHIPPING COMPANY WEBSITE RECOGNIZE THE TRACKING NUMBER FOR AN ORDER I PLACED?
Once you receive a shipping confirmation email or SMS, tracking information may take 1-2 days to update from the time the shipment was initiated.
WHY DO I NEED TO CREATE AN ACCOUNT TO PLACE AN ORDER?
Creating an account allows you to have a more seamless experience. When you have an account, you can: store your billing address, add shipping addresses, join our mailing list. Also, we can contact you if there's a problem with your order. It's quick and easy. Just click here to create your account.
WHAT IF I NEED TO CHANGE MY ORDER AFTER I HIT “SUBMIT”?
Since we will process your order as soon as possible, if you need to change your order information, please send the information to our customer service mailbox firstname.lastname@example.org as soon as possible, and we will promptly change it for you.
HOW DO I KNOW IF MY ORDER WENT THROUGH?
You will receive an order confirmation via email or SMS with all the details of your order.
WHY HAVEN'T I RECEIVED A MESSAGE MY ORDER?
There are usually two reasons for not receiving a message:
You may have an outdated email address or phone number on file.
You may have a spam blocker filtering emails from us. Make sure to keep your user information current and try turning off any spam blockers that may be preventing our messages from reaching you.
IF I RETURN MERCHANDISE, HOW LONG WILL IT TAKE TO RECEIVE MY REFUND?
We will process a return 3-7 days after we receive your returned merchandise in our warehouse. Once approved for a refund, our customer service staff will refund you within 1-3 days.
WHAT DO I DO IF SOMETHING IN MY ORDER IS DAMAGED OR MISSING?